Property access & tenant scheduling

For occupied units, the Pro needs a way in. Questions we ask the resident when they submit a request:

• Availability: the resident will provide several windows of availability to quickly match a Pro for the work. Residents receive text message updates along the way. 
• Tenant coordination: we’ll confirm with the resident and arrive when an adult can be home. 
• Lockbox or key: If the resident has a lockbox, a digital access code, or another method, we will access it with their permission. 
• Tell us about pets, parking, gate codes, or alarms in the request to avoid a wasted trip (and a trip fee).