How to submit a maintenance request

Maintenance requests for your rental are submitted online through LuMi, Lula's maintenance request tool. You can get there in one of two ways.

Submitting a request

Option 1 — From the RentSpree portal
Click the maintenance request link in your RentSpree portal. This takes you straight to LuMi with your property already identified.

Option 2 — Directly through LuMi

1. Go to rentspree.lumi.foresightapp.ai.
2. Enter your property address and phone number to look up your unit.
3. Describe the maintenance issue, following the prompts to add details (and photos, where helpful).
4. Submit your request.

Option 3 — Over the phone

Tenants can also call the24/7 support line to submit maintenance requests. All they need to do is tell our agent that they need to submit a request and we will take over from there. The one thing to note, we can only take repair requests over the phone if the tenant phone number is on file. If no number is on file, we will send them a link to the portal to submit.

Once submitted, your request is routed for scheduling and tenants will be kept updated on its status.

Watch a walkthrough

Prefer to see it in action? Watch the step-by-step walkthrough here.

For property owners

If you're an owner submitting a request for your own property, enter the resident's information (property address and phone number) when prompted, rather than your own. LuMi identifies the unit through the resident's details.