Requests are captured 24/7 by web, text, or phone, then assessed, categorized, and matched to a Pro from the Lula network with clear scope and pricing before work starts. Please note, timelines are dependent on access and resident responsiveness.
Here are the target timelines, measured from when a request is submitted and assigned to Lula:
| Milestone | Emergency | Non-emergency |
|---|---|---|
| First response / triage | Under 15 minutes | Within 4 hours |
| Scheduled | 4 hours or less | 24 hours or less |
| First visit completed | 24 hours or less | 4 days |
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